Frequently Asked Questions

Our gold pieces are made with real 14k or 10k (yellow, white and rose) gold, not filled or plated.

10k gold has roughly 41.7% of pure gold; this means it is the lowest in percentage, but this lower percentage of gold does make it more durable and less prone to bending, which is a definite perk. 14k has around 58.3% gold and is the most popular choice in the U.S.

You may find 585 and 417 gold markings, which mean that each piece is 58.5% and 41.7% gold and the rest of it is alloy. In simpler terms, 585 gold is 14 karat or 14K and 417 gold is 10 karat or 10K.

Gold does tarnish and scratch over time. With proper care and cleaning, your gold jewelry can maintain its lustrous shine for years to come. Store your gold jewelry in a safe and dry place, avoid harsh chemicals or abrasive materials, and regularly clean it with a mild soap and warm water solution.

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We do not have a physical store.

We work diligently to process and ship your order as soon as possible. For this reason, an order cannot be canceled once placed. Alternatively, you may return unwanted item(s) per our return policy, or refuse the package upon arrival to have it returned to our warehouse. Allow a few days for the return to be processed and for credit to be issued.

Once an order has been successfully placed, it cannot be changed in our system. Please place a new order for additional items and return unwanted items per our return policy.

No greeting card or gift wrapping is available.

We currently accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PAYPAL, and APPLE PAY.

All prices include the appropriate taxes for countries, states, and provinces where such taxes are applicable. Taxes will appear on the checkout page.

All orders are processed within 1–2 business days, unless otherwise stated. Orders placed on Saturday, Sunday, or a national holiday will be processed on the following business day.

It is not always possible to change the delivery address or delivery date once the parcel is in transit. Please email support@nolters.com to ask if an address change is possible.

We ship to international addresses, including U.S. territories such as American Samoa, Guam, the Marshall Islands, Micronesia, the Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.

Please track your shipment with the tracking number provided in your shipping confirmation email. If the tracking shows that your parcel has been delivered, please check with your neighbor. If you cannot locate your parcel, contact support@nolters.com with your order number and tracking number.

Nolters offers free U.S. standard shipping (3–5 business days) on all orders. Expedited or international shipping is calculated based on the destination, weight, and size of the shipment and displayed at checkout.

All orders are shipped from Los Angeles, California.

We ship the majority of our products through USPS, but we occasionally ship through UPS, FedEx, or Main Freight as needed.

Expedited shipping methods are available, including Next Day Air (1 business day) and 2nd Day Air (2 business days). Business days do not include weekends, and there is no weekend delivery for any shipping method.

You may return your item(s) within 7 days from the date of shipment for a full refund. Returned item(s) must be in their original condition, unworn and unaltered in any way to be eligible for a refund. Please email support@nolters.com to request a return.

It typically takes us 1–2 business days to inspect and process a refund once we receive your return. Once your return is processed, it typically takes 2–5 business days for the refund to appear on your bank statement. Processing times may vary depending on your bank and its individual policies.

Unfortunately, we do not offer return labels. The customer is responsible for the cost of return shipping.

We do not offer exchanges. If you would like to exchange a product, please return the unwanted item and place a new order.

Our return policy covers all items, including those on promotion or sale.

Personal details and your password can be changed on the account page after logging in.

You can reset your password using the “Forgot your password?” link on the login page, or change your password on the account page after logging in.

For security reasons, Nolters does not save credit card information. The data is immediately passed to our payment processing partners. If you believe someone has tried to misuse your credit card, contact your credit card issuer immediately.

Place your jewelry in a cool and dry area, such as a jewelry box or drawer. Allow plenty of room for each piece so that pieces do not touch one another. Storing jewelry in airtight plastic bags with anti-tarnish strips is a great preventative measure.

Please refer to our Care and Enhancement page.