Shipping policy

(Updated 4/24/26)

Order Processing

Nolters will make every effort to process and ship your order as quickly as possible. All orders are processed within 1–2 business days, unless otherwise stated. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information. Tracking numbers typically become active within 24 hours.

Shipping Carriers

We primarily ship via UPS, but may also use FedEx, USPS, or other carriers depending on the shipment.

Shipping Rates & Delivery

We offer free standard U.S. shipping (3–5 business days) on all orders. Expedited options are available at checkout, including:

  • UPS 2nd Day Air (2 business days)
  • UPS Next Day Air (1 business day)

Business days do not include weekends or holidays, and weekend delivery is not guaranteed.

Address Accuracy

Please ensure that your shipping address is entered correctly at checkout, including apartment numbers, unit numbers, and all relevant details.

Nolters is not responsible for lost, delayed, or misdelivered shipments due to incorrect or incomplete address information provided by the customer.

Once an order is placed, address changes are not guaranteed.

Signature Confirmation

For high-value orders, a signature may be required upon delivery.
Once a package is marked as delivered with a valid signature, Nolters is not responsible for lost or stolen packages.

Delivered Packages

Once a package is marked as delivered by the carrier, Nolters is not responsible for lost or stolen packages. Customers are responsible for securing their delivery location.

Shipping Delays

Nolters is not responsible for delays caused by the carrier, including but not limited to:

  • Weather conditions
  • Mechanical issues
  • Carrier delays
  • Service interruptions

Lost, Damaged, or Missing Packages

If your package is lost or arrives damaged, you must:

  • Contact the shipping carrier directly to file a claim
  • Retain all original packaging materials
  • Provide photos if requested

Nolters will assist with the claims process when needed.

Any claims regarding missing items or damaged shipments must be reported within 48 hours of delivery, along with photo evidence of the package and contents.

Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned due to customer-related reasons (including incorrect address or failure to receive delivery):

  • A 10% restocking fee will be deducted
  • All original and return shipping costs will be deducted

International Shipping

We currently do not ship to U.S. territories outside of the contiguous United States. International shipping availability may vary.

For international orders:

  • Customers are responsible for all customs duties, taxes, and import fees
  • These charges are determined by your country and are not controlled by Nolters
  • Nolters is not responsible for delays caused by customs clearance

General Shipping Disclaimer

Nolters is not liable for packages once they are in the possession of the shipping carrier. While we will assist in resolving shipping issues, final delivery is the responsibility of the carrier.