Shipping policy

Last updated: November 10, 2026

Order Processing

All orders are processed within 1–2 business days, unless otherwise stated. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information. Tracking numbers typically become active within 24 hours.

You may cancel your order for a full refund at any time before it ships by emailing support@nolters.com.

Shipping Carriers

We ship via UPS and USPS, and may occasionally use FedEx or another carrier depending on the shipment. The carrier for your order will be shown in your shipping confirmation email.

Shipping Destinations

We ship to all 50 U.S. states and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands. Standard delivery to Alaska, Hawaii, and U.S. territories may take longer than the estimates below.

We also ship to select international destinations. Available countries and rates are shown at checkout.

Shipping Rates & Delivery

We offer free standard U.S. shipping (3–5 business days) on all orders. Expedited options are available at checkout, including:

UPS 2nd Day Air (2 business days)
UPS Next Day Air (1 business day)

Delivery times are counted from the ship date, not the order date. Business days do not include weekends or holidays, and weekend delivery is not guaranteed.

Address Accuracy

Please ensure that your shipping address is entered correctly at checkout, including apartment numbers, unit numbers, and all relevant details. Nolters is not responsible for lost, delayed, or misdelivered shipments due to incorrect or incomplete address information provided by the customer.

If you need to change your address, email us before your order ships. Once an order has shipped, address changes are not guaranteed.

Signature Confirmation

Orders of $100 or more may require a signature upon delivery. We may also require a signature on lower-value orders at our discretion. If you will not be available to sign, you may be able to redirect your package to a carrier pickup location or schedule a redelivery with the carrier.

Lost or Damaged in Transit

If your package is lost in transit or arrives damaged, contact us at support@nolters.com within 48 hours of the expected delivery date (for lost packages) or of delivery (for damaged packages). Please keep all original packaging and provide photos if requested. We will file the claim with the carrier and, once the claim is confirmed, send a replacement or issue a refund.

Delivered Packages

Once the carrier confirms delivery to the address you provided, or confirms pickup with a valid signature, responsibility for the package passes to you. If tracking shows your package was delivered but you cannot locate it, please check with household members and neighbors and contact us within 48 hours so we can help investigate with the carrier.

Shipping Delays

Delivery dates are estimates. Nolters is not responsible for delays caused by the carrier, including weather conditions, mechanical issues, service interruptions, or customs processing.

Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned to us due to customer-related reasons (including an incorrect address or failure to receive delivery):