Privacy policy

Last updated: November 3, 2026

This Privacy Policy explains how Ben K. Group, doing business as Nolters ("Nolters," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit www.nolters.com (the "Site"), make a purchase, create an account, sign up for our emails or text messages, contact us, or otherwise interact with us (together, the "Services"). Our store is hosted by Shopify.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, use, and disclosure of your personal information. By using the Services, you acknowledge that you have read this Privacy Policy.

1. Who We Are

Ben K. Group dba Nolters
Compton, California, United States
Email: support@nolters.com
Phone (text messages only): (213) 632-8868

For the purposes of applicable data protection laws, we are the controller (or "business") responsible for your personal information, except where this Privacy Policy says that Shopify or another third party is responsible.

2. Personal Information We Collect

"Personal information" means information that identifies, relates to, or could reasonably be linked with you or your household. It does not include information that has been de-identified or aggregated so that it can no longer be linked to you. In the past 12 months we have collected the following categories of personal information:

Category	Examples	Collected from
Identifiers and contact details	Name, shipping and billing address, email address, phone number, account username and password, IP address, device and browser identifiers	You; your device; Shopify
Order and payment information	Items purchased, order history, returns and exchanges, payment method and the last four digits of your payment card (full card numbers are processed by our payment providers and are not stored by us), buy-now-pay-later or lease-to-own application status	You; payment providers
Commercial and preference information	Products viewed, items added to your cart or wishlist, product reviews and photos you submit, survey responses, gift and engraving details	You; your device
Internet and device activity	Pages visited, time on page, referring website, clicks, search terms, browser type, operating system, approximate location derived from IP address	Your device, through cookies and similar technologies (see Section 4)
Communications	Emails, text messages, and contact-form submissions, including photos you send for an order issue or a custom piece	You
Marketing preferences	Email and text-message subscription status, opens and clicks on our messages	You; our email and SMS provider
Inferences	Preferences and interests we infer from your purchases and browsing, used to recommend products	Derived from the categories above

We do not knowingly collect sensitive personal information (such as government ID numbers, precise geolocation, health information, or racial or religious information) and we do not use or disclose personal information for purposes other than those described in this Privacy Policy. Photos that you upload for a custom "picture" pendant are used only to produce your order.

3. How We Use Personal Information

Providing the Services: to process and fulfill orders, arrange shipping and signature confirmation, process payments and returns, provide customer support, maintain your account, and send transactional messages such as order confirmations and shipping updates.
Personalization: to remember your preferences and cart, and to recommend products based on your purchases and browsing.
Marketing: with your consent where required, to send marketing emails and text messages and to show you advertising for our products on other websites and apps (see Sections 4 and 11).
Reviews: to invite you to review products you purchased and to publish reviews you submit.
Security and fraud prevention: to authenticate accounts, screen orders for fraud, protect against chargebacks and abuse, and secure the Site.
Analytics and improvement: to understand how the Site is used and to improve our products, Site, and Services.
Legal compliance: to comply with tax, consumer-protection, and other legal obligations, respond to lawful requests, enforce our Terms of Service, and establish or defend legal claims.

4. Cookies, Pixels, and Third-Party Technologies

We and the third parties listed below use cookies, pixels, tags, software development kits, and similar technologies ("cookies") on the Site. Some are strictly necessary to operate the Site (for example, to keep items in your cart, keep you signed in, and prevent fraud). Others are used for analytics, personalization, and advertising and are placed only after you select "Accept" on our cookie banner. You can change your choice at any time through the "Your Privacy Choices" link in the Site footer, and you can also control cookies through your browser settings. Declining non-essential cookies does not affect your ability to shop with us.

The following third parties may collect personal information (such as device identifiers, IP address, pages viewed, products viewed or purchased, and, where you have provided it, hashed email or phone number) through cookies on the Site, for the purposes shown:

Third party	Purpose	Category
Shopify (including Shopify Payments, Shop Pay, Shop app, and Shopify Audiences)	Hosting, checkout, payments, fraud analysis, analytics, and advertising measurement	Necessary; analytics; advertising
Google (Analytics, Ads, Tag Manager)	Site analytics, advertising, and conversion measurement	Analytics; advertising
Meta (Facebook and Instagram Pixel and Conversions API)	Advertising and conversion measurement	Advertising
TikTok Pixel	Advertising and conversion measurement	Advertising
Pinterest Tag	Advertising and conversion measurement	Advertising
Klaviyo	Email and text-message marketing, site tracking for abandoned-cart and browse reminders	Marketing; personalization
Judge.me	Collecting and displaying product reviews	Functional
Affirm, Klarna, Afterpay, Acima, PayPal	Payment, buy-now-pay-later, and lease-to-own options and on-site messaging	Necessary (at checkout); functional
Blockify	Fraud prevention and bot blocking based on IP address and device signals	Necessary
Other Shopify apps that help run the Site (for example, product-option, search, wishlist, delivery-estimate, and returns apps)	Site functionality	Functional

These third parties may use the information they collect in accordance with their own privacy policies. Our use of Google Analytics is subject to Google's Privacy Policy; you can opt out of Google Analytics with the Google Analytics opt-out browser add-on.

5. How We Disclose Personal Information

In the past 12 months we have disclosed personal information in each of the categories listed in Section 2 to the following types of recipients:

Service providers and processors that perform services for us, including Shopify (hosting, checkout, and payments), payment processors, shipping carriers and shipping-label software (UPS, USPS, FedEx, ShipStation), order-fulfillment and returns tools, email and SMS providers, customer-support tools, review platforms, fraud-prevention services, and analytics providers.
Marketplaces and sales channels where you placed an order (for example Etsy or eBay), limited to what is needed to fulfill and support that order.
Payment and financing partners (Shopify Payments, PayPal, Affirm, Klarna, Afterpay, Acima) when you choose to pay or apply for financing through them. These partners act as independent businesses for the information you provide directly to them.
Advertising and analytics partners listed in Section 4, for targeted advertising and measurement, only after you accept non-essential cookies.
Professional advisers, law enforcement, and other parties when required by law, to respond to legal process, to protect our rights, property, or safety or those of our customers or others, or in connection with a merger, sale of assets, financing, or bankruptcy.

We do not sell personal information for money. However, our use of third-party advertising cookies described in Section 4 may be considered a "sale" or "sharing" of personal information (identifiers, internet activity, and commercial information) for cross-context behavioral advertising under California and some other state laws. You can opt out as described in Section 6.

6. Your Choices: Opting Out of Sale/Sharing and Targeted Advertising

Cookie banner and "Your Privacy Choices": decline non-essential cookies on the banner, or click "Your Privacy Choices" in the Site footer at any time, to opt out of the sale or sharing of your personal information for targeted advertising on this Site.
Global Privacy Control: if your browser or extension sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of sale and sharing for that browser and device. If we can associate the signal with your account, we will apply the opt-out to your account as well. Learn more at globalprivacycontrol.org. We do not respond to other "Do Not Track" signals.
Email: you can also opt out by emailing support@nolters.com with the subject line "Opt out of sale/sharing."
Platform controls: you can limit personalized advertising in your Google, Meta, TikTok, and Pinterest account settings.

7. How Long We Keep Personal Information

We keep personal information only as long as necessary for the purposes described above, and then delete or de-identify it. In general:

Order, payment, and tax records: for as long as needed to fulfill and support your order and then for the period required by tax and accounting laws (generally up to seven years).
Account information: until you ask us to delete your account.
Marketing data: until you unsubscribe, after which we keep only what is needed to honor your opt-out.
Customer-support messages: generally up to three years after the matter is closed.
Analytics and advertising data: for the periods set by the providers in Section 4, typically 2 to 26 months.
Photos submitted for custom pieces: stored in our order records and product-customization tools on Shopify only for as long as needed to make your item and handle any return or remake; we do not keep separate copies.

8. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encrypted checkout and payment processing by PCI-compliant providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account password confidential and contact us immediately if you suspect unauthorized use of your account.

9. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your personal information. These rights are subject to certain exceptions under applicable law.

Right to know/access: to request the categories and specific pieces of personal information we have collected about you, the sources, our purposes, and the categories of third parties to which we disclosed it.
Right to delete: to request that we delete personal information we have collected from you.
Right to correct: to request that we correct inaccurate personal information.
Right to portability: to receive a copy of your personal information in a portable format.
Right to opt out of the sale or sharing of your personal information and of targeted advertising (see Section 6).
Right to limit the use of sensitive personal information (we do not use sensitive personal information for purposes that would require this right).
Right to non-discrimination: we will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.

How to exercise your rights. Email support@nolters.com with "Privacy Request" in the subject line, or text (213) 632-8868. You may also use the Shopify privacy portal at privacy.shopify.com for information Shopify processes. We will need to verify your identity before responding, which may include confirming details from a recent order or sending a confirmation link to the email address on file. You may designate an authorized agent to make a request on your behalf; we will ask for proof of the agent's authority and may still ask you to verify your identity directly. We will respond within the time required by law (generally 45 days in California). If we deny your request, you may appeal by replying to our decision email; we will explain the outcome of the appeal and, where applicable, how to contact your state attorney general.

California "Shine the Light." California residents may request a list of the third parties to which we disclosed personal information for their own direct-marketing purposes during the preceding calendar year. We do not disclose personal information to third parties for their own direct-marketing purposes.

Other U.S. states. Residents of Colorado, Connecticut, Virginia, Texas, Oregon, Montana, and other states with comprehensive privacy laws may have similar rights, which you can exercise through the same contact methods.

10. Notice of Financial Incentive

We offer discounts in exchange for signing up for our marketing emails or text messages, such as a 10% discount on a first order when you subscribe. Because we collect personal information (your email address and/or phone number, and later your purchase and engagement history) in connection with these programs, California law treats them as financial incentives. Participation is voluntary, and you can opt in through the sign-up form or at checkout. You may withdraw at any time by clicking "unsubscribe" in any email or replying STOP to any text message; withdrawing will not affect discounts already applied to a completed order. We value the personal information collected through these programs at approximately the amount of the discount offered, based on our reasonable estimate of the additional sales generated by subscribers compared with non-subscribers.

11. Email and Text-Message Marketing

Email. We send marketing emails only to people who sign up or who make a purchase and have not opted out. You can unsubscribe at any time using the link at the bottom of any marketing email. We will still send transactional emails about your orders and account.

Text messages (SMS/MMS). By providing your mobile number and agreeing to receive text messages from Nolters, you consent to receive recurring automated marketing and transactional text messages (for example, order updates, cart reminders, and promotions) at the number provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time and HELP for help, or contact us at support@nolters.com. Carriers are not liable for delayed or undelivered messages. Our customer-support number, (213) 632-8868, accepts text messages only; by texting us you agree that we may reply by text about your inquiry.

12. Children

The Services are intended for adults. We do not knowingly collect personal information from anyone under 18, and we do not knowingly sell or share the personal information of consumers under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

13. International Visitors

The Site is operated from the United States, and your personal information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those of your country. If you are in the European Economic Area, the United Kingdom, or Switzerland, we rely on your consent (for marketing and non-essential cookies), the performance of our contract with you (for orders), and our legitimate interests (for security, analytics, and improving the Services) as legal bases for processing, and we transfer data using recognized mechanisms such as the European Commission's Standard Contractual Clauses. You have the additional rights to object to or restrict processing and to withdraw consent, and you may lodge a complaint with your local data protection authority.

14. Our Relationship with Shopify

Shopify hosts the Site and processes personal information to provide checkout, payments, fraud analysis, and store features. To help protect, grow, and improve our business, we also use certain Shopify enhanced features (such as Shopify Audiences and Shop Pay) that use information about your interactions with our store together with information from other merchants and from Shopify. For those features Shopify is responsible for the processing, including for responding to your requests to exercise your rights. See the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

15. Third-Party Websites

The Site links to third-party websites and social-media platforms (including our Instagram, Facebook, TikTok, Pinterest, and X pages and our Etsy and eBay storefronts). We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies. Information you post publicly, including product reviews, may be viewed by others.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on the Site with a new "Last updated" date and, where required by law, notify you by email or a notice on the Site. Your continued use of the Services after the effective date means you accept the updated Privacy Policy.