Refund policy

Last updated: November 10, 2026

Holiday Returns

To make gift-giving easier, orders placed between November 1 and December 24, 2026 may be returned as long as the return is requested by January 15, 2027. All other return conditions below still apply, including shipping your return within 7 days of your return request: items must be unworn, unused, in original condition, and returned with all original packaging, and every return must be approved by email before it is shipped back. Customized, engraved, and personalized items remain final sale.

Returns

If your purchase does not meet your expectations, you may request a return within 7 days of delivery (the date the carrier confirms delivery).

Once your return request is approved, the item must be shipped back within 7 days of the date you requested the return. The ship date is the date of the carrier's first tracking scan. Returns shipped after this 7-day window may not be accepted, and the request may be closed.

To be eligible for a return, items must be:

Unworn
Unused
In original condition
Returned with all original packaging

All return requests must be approved by Nolters prior to shipment. Email support@nolters.com with your order number to request a return. Unauthorized returns may not be accepted.

Order Cancellation

You may cancel your order for a full refund at any time before it ships by emailing support@nolters.com. Orders typically ship within 1–2 business days, so please contact us as soon as possible. Once an order has shipped, it cannot be cancelled; please follow the return process above.

Non-Returnable Items (Final Sale)

The following items are final sale and are not eligible for return or refund:

Customized, engraved, or personalized items
Items that have been worn, altered, or damaged after delivery

Sale and promotional items are returnable under the same conditions as regular-priced items.

Return Shipping & Costs

Customers are responsible for all return shipping costs
Nolters does not provide return labels
Original shipping charges, if any, are non-refundable
For international orders, customs duties, taxes, and import fees are non-refundable

Customers are strongly advised to use a trackable and insured shipping method, especially for high-value items. Nolters is not responsible for return packages that are lost, stolen, or damaged in transit.

Inspection & Refunds

Once your return is received and inspected, a refund will be issued to the original payment method within 2–5 business days, excluding:

Original shipping costs
Return shipping costs
Any applicable duties or import fees

Nolters reserves the right to:

Refuse returns that do not meet our policy
Issue a partial refund if the item shows signs of wear, damage, or alteration

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original item and place a new order.

Damaged, Defective, Missing, or Incorrect Items

Any issues with your order must be reported within 48 hours of delivery to support@nolters.com, along with clear photo evidence of:

The item
The packaging (outer and inner)

Failure to report within this timeframe may result in the claim being denied. For items damaged or lost in transit before delivery, please see our Shipping Policy.