Terms of service

Last Updated: October 19, 2026

PLEASE READ THESE TERMS CAREFULLY. SECTION 25 CONTAINS AN ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER THAT AFFECT HOW DISPUTES ARE RESOLVED. UNLESS YOU OPT OUT AS DESCRIBED IN SECTION 25, MOST DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, AND YOU AND WE WAIVE THE RIGHT TO BRING OR PARTICIPATE IN CLASS OR REPRESENTATIVE CLAIMS IN ARBITRATION.

1. Agreement to These Terms

These Terms of Service (“Terms”) are a legally binding agreement between you and Ben K. Group, doing business as Nolters (“Nolters,” “we,” “us,” or “our”). They govern your use of https://www.nolters.com and any related pages, features, and services we offer online (together, the “Site”), and your purchase of products from us through the Site.

You accept these Terms when you place an order, create an account, or otherwise use the Site. If you do not agree to these Terms, do not use the Site.

Our Return Policy and Shipping Policy are part of these Terms. If these Terms conflict with either policy, that policy controls for returns or shipping, respectively. Our Privacy Policy describes how we handle personal information.

2. Eligibility

You must be at least 18 years old to use the Site or make a purchase. By using the Site, you represent that you are at least 18 years old and able to enter into a binding contract.

3. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the updated Terms on the Site and change the “Last Updated” date above. If we make material changes, we will also provide additional notice, such as a prominent notice on the Site or an email to you. Updated Terms apply only to your use of the Site and to purchases made after the updated Terms are posted; orders placed before an update are governed by the Terms in effect when the order was placed. Changes to Section 25 are also subject to Section 25(i).

4. Privacy Policy and Cookies

Our Privacy Policy, available at https://www.nolters.com/policies/privacy-policy, explains how we collect, use, and share personal information. Please read it carefully.

The Site uses cookies, pixels, and similar technologies, including technologies provided by third parties, as described in Section 4 of our Privacy Policy. Our cookie banner lets you accept or decline non-essential cookies, pixels, and similar technologies, which are designed to activate only after you select “Accept.” By selecting “Accept,” you consent to us and the third parties listed in Section 4 of our Privacy Policy collecting the information described there as you use the Site, and to its use and disclosure as described there. You may withdraw your consent at any time through the “Your Privacy Choices” link on the Site.

The Site is hosted in the United States. If you use the Site from outside the United States, your information will be transferred to and processed in the United States.

5. Accounts

You may create an account to make purchases or track orders. You agree to provide accurate information, keep your log-in information secure, and notify us promptly at support@nolters.com if you believe your account has been used without your permission. You are responsible for activity under your account, except activity that results from our failure to use reasonable security measures. We may suspend or close accounts as described in Section 23.

6. Products and Product Information

We try to describe and display our products as accurately as possible. However, colors may look different depending on your screen, and we do not guarantee that all product descriptions, images, or other content are error-free. If a product you receive is not as described, you may return it as described in our Return Policy, in addition to any other rights you have under applicable law.

Gold Content. Unless a product listing states otherwise, our jewelry is made of karat gold of the fineness stated in the listing (such as 10K or 14K) and is not gold-plated, gold-filled, or gold vermeil. Where an item's size and design permit, it is stamped with its karat mark.

Hollow Items. Some items, such as certain chains, bracelets, and pendants, are made of karat gold but are constructed with a hollow interior. These items are identified as “Hollow” in their product titles and are not described as “solid.”

Weights and Measurements. Product weights, lengths, widths, and other measurements are approximate and may vary slightly from item to item.

Stones and Finishes. “Diamond-cut” or “DC” describes a faceting technique applied to the gold surface to create sparkle; it does not mean that the product contains diamonds. Stones are described in each product listing. Cubic zirconia (“CZ”) and other simulated stones are imitation stones; they are not diamonds (whether mined or laboratory-grown) or natural gemstones.

Availability. All products are subject to availability. We may discontinue a product or limit quantities at any time.

7. Pricing and Payment

All prices are in U.S. dollars. Prices may change at any time, including because of changes in the market price of gold. The price that applies to your order is the price shown when you place your order.

Pricing Errors. If a product is listed at an incorrect price or with incorrect information because of an error, we may refuse or cancel any order for that product, even after we have sent an order confirmation or charged your payment method. If we cancel an order after charging you, we will refund the full amount charged.

Taxes. We charge sales tax and other taxes as required by law.

Payment Methods. We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other payment methods shown at checkout. If you choose a buy-now-pay-later or lease-to-own option (such as Affirm, Klarna, Afterpay, or Acima), that option is provided by that company under its own terms, and you make payments directly to that company. By submitting an order, you authorize us and our payment processors to charge your selected payment method for the total amount of your order, including taxes and any shipping charges.

8. Orders and Order Acceptance

Your order is an offer to buy the products in your order. An order confirmation email confirms that we received your order; it does not mean that we have accepted it. We accept your order when we ship the products to you.

We may refuse, limit, or cancel any order or quantity at any time, including if a product is unavailable, if there is a pricing or product information error, if we suspect fraud or unauthorized use of a payment method, or if we believe an order was placed by a reseller or in violation of these Terms. Before accepting an order, we may ask you to verify your identity, payment method, or shipping address, particularly for high-value orders. If we cancel an order after charging you, we will refund the amount charged.

9. Shipping, Delivery, Title, and Risk of Loss

Shipping is governed by our Shipping Policy. Delivery dates are estimates and are not guaranteed.

Shipping Address. You are responsible for providing a complete and accurate shipping address. We are not responsible for delays or losses caused by an incorrect or incomplete address that you provide.

Signature and Verification. Some orders, particularly high-value orders, may require a signature at delivery or pickup. We may require that high-value orders be shipped only to a verified billing address.

Delivery. An order is considered delivered when the carrier's tracking information shows that it was delivered to the shipping address you provided, or that it was picked up by you or someone acting for you at a carrier location (for example, through a “Hold for Pickup” or similar service).

Title and Risk of Loss. Title and risk of loss pass to you upon delivery, as described above. If you use a lease-to-own option, title passes to the leasing company under its agreement with you. If your package is lost in transit or arrives damaged, contact us promptly at support@nolters.com and we will work with you and the carrier to resolve the issue.

International Orders. If we ship your order outside the United States, you are responsible for any customs duties, import taxes, and brokerage fees, and for complying with local laws. Customs processing may delay delivery.

10. Returns and Exchanges

Returns and exchanges are governed by our Return Policy, available at https://www.nolters.com/policies/refund-policy. Please review it before making a purchase.

11. Warranties

Any express warranty we provide for our products is stated in our Return Policy or in the product listing. Nothing in these Terms limits any warranty or other right you have under applicable law that cannot be waived or limited, including any implied warranties that apply under California law.

12. Payment Disputes and Chargebacks

If you have a problem with an order, please contact us first at support@nolters.com so we can try to resolve it quickly.

If you dispute a charge with your card issuer, bank, or payment provider, we may respond to the dispute and provide relevant information, including your order details, payment and fraud screening records, shipping and delivery records, and our communications with you. If a chargeback is filed for an order that you authorized and that was delivered as described in Section 9, we may seek to recover the amount owed and any related costs allowed by law, including through small claims court. Nothing in this section limits any rights you have under applicable law or your card issuer's rules.

13. Promotions and Discount Codes

Discount codes and promotions are subject to the terms stated in the offer. Unless the offer states otherwise, discount codes are limited to one per order, cannot be combined with other offers, have no cash value, are not transferable, and may expire or change at any time. We may cancel orders or reverse discounts obtained through misuse of a promotion, such as by creating multiple accounts. Our email and text sign-up offers are also described in the “Notice of Financial Incentive” in our Privacy Policy.

14. Product Reviews

You may post reviews of products you have purchased or used. Reviews must reflect your honest, firsthand experience.

We do not remove, hide, or suppress reviews because they are negative. We may decline to publish, or may remove, a review only if it:

• contains confidential, private, or personal information about you or someone else;
• is defamatory, harassing, abusive, obscene, vulgar, or sexually explicit;
• is discriminatory or inappropriate with respect to race, gender, sexuality, ethnicity, or another intrinsic characteristic;
• is unrelated to our products or services;
• is fake, or we reasonably believe it is fake;
• is clearly false or misleading; or
• contains spam, advertising, or content that infringes someone else's rights.

We apply these standards to all reviews, whether positive or negative. If we offer an incentive (such as a discount) for writing a review, the incentive will not depend on whether the review is positive or negative, and we will clearly label reviews written in exchange for an incentive.

You keep ownership of your review. By posting a review, including any photos, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, display, and distribute it, with your first name or display name, on the Site and through our review and shopping partners (such as Judge.me and Google), and, if you agree when submitting it, in our advertising. You represent that you have the right to post any photos you include and that they do not show other people without their permission.

Nothing in these Terms limits your right to post honest reviews or other statements about us or our products anywhere, as protected by law.

15. Intellectual Property

The Site and its content, including text, images, product photos, designs, logos, and software, are owned by or licensed to us and are protected by intellectual property laws. You may view and print content from the Site for your personal, non-commercial use. You may not copy, reproduce, distribute, modify, or use our content, trademarks, or logos for any commercial purpose without our prior written permission.

16. Prohibited Uses

You agree not to:

• use the Site for any unlawful, fraudulent, or unauthorized purpose;
• place an order using a payment method you are not authorized to use, or provide false information;
• use a buying or purchasing agent, or buy products for resale, without our written permission;
• use bots, scrapers, or other automated tools to access the Site, collect data or content, or place orders;
• interfere with, disrupt, or attempt to bypass the security or operation of the Site;
• upload or transmit viruses, malware, or other harmful code;
• copy, decompile, or reverse engineer any software that is part of the Site;
• impersonate another person or misrepresent your affiliation with any person;
• harass, threaten, or abuse our employees or other users; or
• misuse our promotions, returns, or customer support, including by submitting false claims.

17. Feedback

If you send us suggestions or ideas for improving our products or the Site (“Feedback”), you grant us a non-exclusive, perpetual, worldwide, royalty-free right to use that Feedback for any purpose without compensation to you. This section does not apply to product reviews, which are covered by Section 14.

18. Third-Party Services and Links

The Site may link to or work with third-party websites and services, such as payment processors, buy-now-pay-later and lease-to-own providers, shipping carriers, and social media platforms. Those third parties' own terms and privacy policies govern your use of their services. We are not responsible for third-party websites or services that we do not control.

19. Communications

By using the Site or placing an order, you agree that we may send you transactional communications electronically, such as order confirmations, shipping updates, and notices about your account or these Terms, and that these electronic communications satisfy any legal requirement that a communication be in writing. We send marketing emails and text messages only as described in our Privacy Policy, and you may opt out of them at any time. If you text our customer support number or opt in to text messages, message and data rates may apply.

20. Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, OUR RETURN POLICY, OR A PRODUCT LISTING, AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SECTION DOES NOT LIMIT ANY WARRANTY THAT APPLIES TO PRODUCTS YOU PURCHASE FROM US UNDER SECTION 11, OR ANY WARRANTY OR RIGHT THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW.

21. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NOLTERS AND ITS OWNERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR OUR PRODUCTS. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR OUR PRODUCTS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

NOTHING IN THESE TERMS LIMITS OR EXCLUDES ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR VIOLATION OF LAW, OR ANY RIGHT YOU HAVE UNDER CALIFORNIA CONSUMER PROTECTION LAWS THAT CANNOT BE WAIVED.

22. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Nolters and its owners, employees, and agents from any third-party claims (not claims between you and us), losses, and reasonable attorneys' fees arising out of (a) your breach of these Terms, (b) your violation of any law or the rights of a third party, or (c) content you submit that infringes someone else's rights or is otherwise unlawful, but not any honest review or other statement protected by law.

23. Suspension and Termination

We may suspend or end your access to the Site or your account if you violate these Terms, if we suspect fraud or misuse, or if required by law. Suspension or termination does not affect orders we have already accepted or any refund you are owed under our policies. Sections of these Terms that by their nature should continue after termination will continue, including Sections 12, 14 through 17, and 20 through 28.

24. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules, except that Section 25 is governed by the Federal Arbitration Act. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to Section 25, any Dispute that proceeds in court (other than in small claims court) will be brought in a California state court in a county where venue is proper, or in the United States District Court for the Central District of California, and you and we consent to the personal jurisdiction of those courts.

25. Dispute Resolution, Binding Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

(a) Disputes Covered. “Dispute” means any dispute, claim, or controversy between you and us arising out of or relating to these Terms, the Site, our products, any purchase, our marketing or communications, or our collection, use, or sharing of information, whether based on contract, statute, tort, or any other legal theory.

(b) Informal Dispute Resolution. Before starting an arbitration or a lawsuit (other than in small claims court or a request for temporary or preliminary injunctive relief), the party with the Dispute must send the other party a written notice (a “Notice”). A Notice to us must be emailed to support@nolters.com with the subject line “Notice of Dispute” and mailed to Ben K. Group, Attn: Legal, 2201 N Long Beach Blvd, Unit A5, Compton, CA 90221. We will send any Notice to you at the email or mailing address we have for you. Each Notice must relate to one person only and must include: (1) that person's name, mailing address, email address, and phone number; (2) any related order number and the dates of any website visits or transactions involved; (3) a description of the Dispute and the facts on which it is based; (4) the specific relief requested and how it was calculated; and (5) the personal signature of the person bringing the Dispute, even if that person is represented by an attorney.

For 60 days after a complete Notice is received, you and we will try in good faith to resolve the Dispute informally. If we believe a Notice is incomplete, we will identify what is missing within 15 days after we receive it. If either party requests it, the informal process will include an individual telephone or video conference in which the person bringing the Dispute personally participates; attorneys may also participate. The informal process ends 60 days after a complete Notice is received, unless both parties agree in writing to extend it. Any applicable statute of limitations is tolled while the parties engage in this process. Neither party may start an arbitration or lawsuit covered by this subsection until the process is complete, and a court may enforce this requirement.

(c) Small Claims Court. Instead of arbitration, either party may bring an individual claim in small claims court in the county where you reside or any other county where venue is proper, as long as the claim qualifies and remains in small claims court on an individual basis.

(d) Agreement to Arbitrate. If a Dispute is not resolved through the informal process in subsection (b) and is not brought in small claims court, you and we agree that it will be resolved by final and binding individual arbitration, except for the Disputes listed in subsection (g). The Federal Arbitration Act governs the interpretation and enforcement of this Section 25. YOU AND WE ARE EACH WAIVING THE RIGHT TO A TRIAL IN COURT, INCLUDING A JURY TRIAL, FOR DISPUTES THAT ARE SUBJECT TO ARBITRATION.

(e) Arbitration Rules and Procedures. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules, as in effect when the arbitration is filed and available at www.adr.org. Filing, administration, and arbitrator fees will be paid as provided in the AAA's rules. The arbitration will be conducted by a single arbitrator in Los Angeles County, California, or in the county where you reside, or by video, telephone, or written submissions, as the arbitrator determines. The arbitrator may award the same individual damages and relief that a court could award, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief for that party's individual claim. The arbitrator must follow applicable law and will issue a written decision. Judgment on the award may be entered in any court with jurisdiction. If the AAA cannot or will not administer the arbitration, a court may appoint an arbitrator under 9 U.S.C. § 5.

(f) Class and Representative Action Waiver. IN ANY ARBITRATION UNDER THIS SECTION 25, YOU AND WE AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless you and we both agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If a court decides, after all appeals, that this waiver is unenforceable for a particular claim or request for relief, that claim or request will be severed from the arbitration, decided by a court as provided in Section 24, and stayed until the individual claims in the arbitration are resolved. In no event will a Dispute be arbitrated on a class basis. This subsection does not apply to Disputes resolved in court.

(g) Disputes Not Subject to Arbitration. The following are not subject to arbitration: (1) individual claims brought in small claims court under subsection (c); (2) claims to enforce or protect, or concerning the validity of, either party's intellectual property rights; and (3) requests for public injunctive relief, which will be decided by a court and stayed until the individual claims in arbitration are resolved. Either party may also ask a court for temporary or preliminary injunctive relief to preserve the status quo or to protect intellectual property rights while an arbitration is pending.

(h) 30-Day Right to Opt Out. You may opt out of this agreement to arbitrate by emailing support@nolters.com with the subject line “Arbitration Opt-Out” within 30 days after you first accept this version of these Terms. Your email must include your name, mailing address, and email address, and a clear statement that you want to opt out of arbitration. If you opt out, the rest of these Terms still apply, and Disputes will be resolved in court as provided in Section 24.

(i) Future Changes to This Section. If we change this Section 25 after you first accept these Terms (other than a change to our contact information), the change will not apply to any Dispute of which we had actual notice before the change took effect, including any Dispute for which a Notice or demand had already been sent. You may reject a material change to this Section by emailing support@nolters.com within 30 days after the change takes effect, in which case the most recent version of this Section that you accepted will continue to apply to you.

(j) Severability. If any part of this Section 25 is found to be unenforceable, that part will be severed and the rest of this Section will remain in effect, except as provided in subsection (f) for class and representative claims.

26. Notice to California Users

Under California Civil Code Section 1789.3, California users are entitled to the following information. The provider of the Site is Ben K. Group, doing business as Nolters, 2201 N Long Beach Blvd, Unit A5, Compton, CA 90221; telephone (text messages only): (213) 632-8868; email: support@nolters.com. There is no charge to use the Site; you pay only for the products you purchase, plus any applicable taxes and shipping charges. If you have a complaint, please contact us first. If a complaint is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

27. General Terms

These Terms, together with our Return Policy and Shipping Policy, are the entire agreement between you and us about the Site and your purchases, and they replace any prior agreements on those subjects, except as provided in Sections 3 and 25(i). If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect, except as stated in Section 25. Our failure to enforce any provision is not a waiver of our right to do so later. You may not assign these Terms without our written consent; we may assign them, for example in connection with a sale of our business. We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, carrier delays, or internet or system outages. Section headings are for convenience only.

28. Contact Us

If you have questions about these Terms, please contact us:

Ben K. Group, doing business as Nolters

• Email: support@nolters.com
• Text (customer support only): (213) 632-8868
• Mail: 2201 N Long Beach Blvd, Unit A5, Compton, CA 90221

If you have a disability and have difficulty using any part of the Site, please contact us at support@nolters.com and we will work with you to provide the information or product you need.